Billing Terms & Conditions

These billing terms explain how Benzow charges for orders placed on benzow.com. They form part of our Terms of Service and should be read with our Payment Policy and Refund Policy.

Prices and currency

All prices are shown and charged in pounds sterling (GBP) and include VAT where applicable. Delivery to UK mainland addresses is free, so the total shown at checkout is the total you pay. We do not add booking fees, card surcharges or other hidden charges.

Accepted payment methods

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. We do not accept cash on delivery, cheques, bank transfers or instalment plans. Payments are processed through a secure, encrypted checkout by our PCI-compliant payment provider; Benzow does not store your full card details.

When you are charged

Your payment is taken in full when you place your order. Your order is an offer to buy; the contract is formed when we accept it by sending a dispatch confirmation. If we cannot fulfil an order – for example because an item has become unavailable – we will tell you by e-mail and refund the full amount to your original payment method.

Payment verification

Your card issuer may ask you to confirm the payment (for example with a one-time code or your banking app). If a payment is declined or cannot be verified, the order is not placed and you have not been charged; you can try again or use another accepted payment method.

Pricing errors

We check our prices carefully. If we discover a clear pricing error on an item you have ordered, we will contact you before dispatch. You can then confirm the order at the correct price or cancel it for a full refund.

Receipts

An order confirmation with an itemised breakdown of your purchase is e-mailed to you as soon as your order is placed. If you need another copy, contact us with your order number.

Refunds

Refunds for cancellations, returns or orders we cannot fulfil are made to the original payment method within 5 days (Monday to Friday) of the refund being approved. Your bank may take an additional 3 – 5 days (Monday to Friday) to show the credit. Full details are in our Refund Policy.

Payment disputes

If you do not recognise a charge from Benzow or think you have been charged incorrectly, please contact us first using the details below – we will look into it and put things right quickly. This does not affect your right to contact your card issuer.